Returns

We stand by Logan & Mason’s high quality products, which they produce with great care and attention to detail.


Returned Products

If you are not happy with a product you purchased from us, you may return the product within 30 days from the date of purchase as long as the product is unopened, unused, in the original packaging and with the labelling intact.

We will provide a refund of the original purchase price, less the initial and return delivery fees once the returned item has been received.

For all returns, the procedure is as follows:

  1. Contact us with a detailed description of your reason for return.
  2. If the return is accepted, we will send/email you a Return Authority number as well as the return delivery address.
  3. Please place the product in a shipping package of appropriate size and put the return address on the outside, along with the Return Authority number.
  4. If you wish for us to organise the return postage we will happily assist, and deduct the cost of shipping from your refund

Faulty Products

If the product you purchased from us is faulty, we will issue a full refund of the product including the initial delivery fees.

For all faulty products, the procedure is a follows:

  1. Contact us with a detailed description of the faulty item. We may ask you to supply photos of the faulty item if necessary.
  2. If the faulty item is accepted for return, we will send/email you a Return Authority number as well as the return delivery address.
  3. Please place the product in a shipping package of appropriate size and put the return address on the outside, along with the Return Authority number.
  4. We will organize a courier to pick the product at our expense.